Returns & refunds

Why we cannot accept returns

Once a vial leaves our custody we have no way to verify how it was stored. A peptide held at room temperature for a week is not the same material that left here, and it cannot be returned to inventory and sold to somebody else. Accepting returns would mean either destroying returned stock at our cost or reselling material whose history we cannot vouch for. We are not willing to do the second, so we do not do the first either.

Accordingly, all sales of correctly supplied product are final. This includes orders placed in error, orders no longer required, and material that has been opened or reconstituted.

When we will replace or refund

We replace or refund, at your election, in the following cases:

• Wrong item shipped. You received something other than what your invoice says.
• Off specification. Independent third-party analysis shows the lot falls below the purity stated on its certificate. Send us the report and the lot number.
• Damaged in transit. Broken vials or compromised seals, reported within five business days of delivery with photographs of the packaging as received.
• Non-delivery. A domestic shipment that the carrier confirms as lost.

How to raise a claim

Email orders@bulkusalyo.com with your order reference, the lot number from the vial label, a description of the problem and photographs where relevant. We aim to respond within one business day. Claims must be raised within thirty days of delivery.

Independent testing

We encourage independent verification and we do not treat it as an insult. If a third-party assay disagrees with our certificate, send it to us — we will retain-sample the lot, re-run it ourselves, and if the lot is genuinely off specification we will refund the affected order in full, recall the remainder of the lot and reimburse your testing cost.

Refused and undeliverable shipments

Shipments refused at delivery, or returned to us because an address was incorrect, are not refunded. Where a shipment is returned to us intact we will re-ship it once the correct address and a second shipping charge are provided.

Customs seizures

International orders seized by customs are not refunded where the seizure results from the purchaser's failure to hold a required import permit. See our Shipping & Handling policy before ordering from outside the United States.